Privacy Policy

Last Updated: 25 May, 2018

Introduction

Invu Networks Ltd (INL) and associated providers are committed to protecting and respecting your privacy. This Privacy Policy explains how information about you is collected and used by INL when you use our website and, or connect with any of its offered merchant services (collectively known as the “Portal”)

Future Changes

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification)

We encourage you to review the Privacy Policy whenever you access the Portal to stay informed about our information practices and the ways you can help protect your privacy

Information we may collect from you

We collect certain information when you use the Portal and/or its related services, or in the event that you have cause to contact us directly. Depending on your level of engagement within our Portal we may collect the following information

  • Personal Information: your name, date of birth, address, email address, phone number(s), financial and transaction details, personal description, photo id and other contact or identifying information you may choose to provide to us
  • Use of the Portal: including your Internet Protocol (IP) address, the type of browser and device you use, pages viewed, links clicked, referrers, cookie details, merchant engagement requests and related call connection times and sequences, messages, content, reviews, testimonials and other information you may disclose to us whilst engaged through or in using the Portal or that which we are obligated to retain as part of our compliance requirements
  • In addition we will we will typically keep a record of any direct correspondence if you contact us

Use of Information

We will use information about you to:

  • Provide and deliver the services you request
  • Manage and enhance our service quality and customer satisfaction
  • Process transactions
  • Communicate with you to respond to your requests and queries
  • Detect, investigate and prevent fraudulent or other illegal activities
  • Comply with our legal and regulatory requirements

Lawful Basis for Processing

In general, INL will either process on the basis of:

  • Consent: you have given clear consent for us to process your personal data for a specific purpose
  • Contract: the processing is necessary to perform a contract with you
  • Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests
  • Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations)

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact information provided below

Individual Rights

Depending on where you are based, you may have the right to ask us to:

  • Request access to your personal data
  • Request rectification of your personal data
  • Request erasure of your personal data
  • Restrict processing of your personal data
  • Object to processing your personal data
  • Request transfer of your personal data

If you wish to exercise any of the rights set out above, please contact us using the contact information provided below. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation
  • If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of the Platform
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company
  • With your consent or at your direction, including if we notify you through the Platform or otherwise that the information you provide will be shared in a particular manner and you provide such information
  • Third party service providers and our group companies who process your personal data on our behalf for the purposes set out in this policy

We do not sell your information to advertisers or other third-parties

Marketing

SMS marketing messages maybe sent when you use our services

To opt out of SMS marketing please call 0333 030 0560

Retention periods

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements

If you have any questions about the retention of your personal data, please contact us using the contact information provided below

Security

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies

See how we use cookies and to enable or disable cookies in your browser by visiting our Cookie Policy

Do Not Track

Currently the Portal does not respond to web browser Do-Not-Track signals

Third-Party Links and Content

The Portal may contain content maintained by third parties that we do not control. You should review the privacy policies of each website that you visit

Age Restrictions

Our Portal is available only for users over the age of 18. It is not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us

Contact Us

If you have any questions about this Privacy Policy, please contact us via

Email: help@livechat.co.uk or Telephone: 0333 030 0560

In writing too:

Data Protection
Invu Networks Ltd
1st Floor, 2 Woodberry Grove
North Finchley
London
N12 0DR

Data Protection Authority

If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority, the UK's Information Commissioner’s Office, as noted below:

www.ico.org.uk
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Phone: 0303 123 1113
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