Terms of Service

Welcome to Live Chat UK a service provided by Invu Networks Ltd Office 9, Dalton House, 60 Windsor Avenue, London, SW19 2RR.

Calls to 090887 cost 80p per minute, to 090814 46p per minute and 098241 30p per minute, plus your phone company's access charge.

Calls cost 45p per minute with credit card, debit card or coinz.

The services are for 18+ Only and all live calls are recorded.

Promotional messages may be sent.

For help or marketing opt out call our Helpline, or complete the form, on the Contact page.

1. Definitions

  • "Agreement" means these terms and conditions under which you agree to be bound in the event you access or use this Web Site.
  • "Disclosed Information" means any and all material disclosed by the User.
  • "Information" means any and all material contained in this Web Site which is delivered by or on behalf of Live Chat or any associates thereof.
  • "User" means you, the Web Site User.
  • "Web Site" means this web site.

2. Rights

The Information contained on this Web Site is owned by, licensed or authorised to Live Chat its associates, assignees, licensees or sub-licensees thereof ("Live Chat"). The copyright in the text, artwork, graphics and images on the Web Site is owned by Live Chat except where attributed to an alternative source or user generated content.

3. Warranties

The User undertakes:

  • (a) that it will only view the Information for its own private purpose and it will not publish, reproduce, store or retransmit any of the Information contained in the Web Site;
  • (b) acknowledges and understands the exclusion of liability and disclaimer provisions contained in Clause 4;
  • (c) not to use the Information or the Disclosed Information for any unlawful or unauthorised purpose;
  • (d) that it shall not use or interfere with the Web Site, the Information or the Disclosed Information other than in accordance with this Agreement and without limitation in such a way so that all or part of the Web Site, the Information or the Disclosed Information is or could be interrupted, reproduced, stored, retransmitted, published, damaged, rendered less efficient, corrupted or in any way impaired;
  • (e) not to use the Web Site, the Information or the Disclosed Information in any manner which constitutes an infringement of any third party rights (including but not limited to rights of copyright trade mark or confidentiality);
  • (f) that it shall not use the Web Site to transmit any material for the purposes of publicity, promotion and/or advertising without the prior written consent of Live Chat;
  • (g) that in the event it has any right, claim, or action against any other User or other third party arising out of the use of the Web Site it shall pursue such right, claim or action independently of and without recourse to Live Chat;
  • (h) that all intellectual property rights (including without limitation copyright, trademarks and all other rights) whatsoever in the Information and the Web Site shall remain vested in Live Chat at all times;
  • (i) and acknowledges that Live Chat has no obligation to provide the Web Site or any Information or to ensure the User is able to use provide and/or access the Information, the Disclosed Information and the Web Site;
  • (j) to indemnify and keep indemnified Live Chat against all claims, liabilities, damages, costs and expenses including legal fees (on a solicitor and own client basis) arising out of any breach or misuse of the Information, the Disclosed Information, the Web Site or of the User's obligations under this Agreement.

4. Exclusion of Liability/Disclaimer

  • 4.1 Live Chat provides the Web Site and the Information on an "as is" basis and makes no warranty or representation about the availability, completeness, accuracy, satisfactory quality, merchantability and/or fitness of the same for a particular purpose. The advertisers and the advertisements have not been checked by Live Chat and any information submitted or any reliance placed on the same is entirely at the risk of the User.
  • 4.2 Further, Live Chat makes no warranty or representation about;
    • (a) the reliability or technical efficiency of the Web Site;
    • (b) the security measures (if any) contained in the Web Site and in particular the protection afforded to any Information, Disclosed Information or other information and data;
    • (c) the suitability of the advertisements on the Web Site or the other web sites (by hyperlink or otherwise) which may be accessible from the Web Site; and
    • (d) all third party content accessible by hyperlink or otherwise on or from the Web Site.
  • 4.3 Live Chat excludes all liability (so far as is permitted by law) in respect of;
    • (a) any advertisements or other web sites which can be accessed via the Web Site (by hyperlink or otherwise);
    • (b) any opinions and expressions made by third parties which can be accessed via the Web Site or which are contained in the Information and the Disclosed Information;
    • (c) any damage to the User, the Users' computer hardware, software or other material or equipment resulting from the User accessing or using the Web Site, the Information or the Disclosed Information.

5. Termination

Live Chat shall have the right to terminate this Agreement and/or suspend or terminate the Information, the Disclosed Information and the Web Site immediately and without notice to the User. In the event of termination or suspension the warranties and obligations of the User shall continue to apply beyond the lifetime of this Agreement.

6. Data

The User expressly agrees that by accessing the Web Site he/she agrees that any Disclosed Information, Information or other data including without limitation the User's name, location, telephone number and other relevant information relating to the User can be used by Live Chat for those purposes expressly set out in the Web Site. Please note that Live Chat may use the Disclosed Information for other specific purposes in the event that the User opts-in, via the registration pages, to such use. Live Chat will only process personal data and sensitive personal data in accordance with data protection laws. We reserve the right to use your mobile number for promotional messages. Please see our Privacy Statement.

7. Amendments to Terms and Conditions

Live Chat reserves the right to change and amend these Terms and Conditions from time to time. The User's continued use or access of the Web Site after such change or amendment shall be deemed to confirm the User's acceptance of any such change or amendment. It is the User's responsibility to check these Terms and Conditions regularly to determine whether any such amendment has been made. If the User does not wish to be bound by any revised Terms and Conditions it should stop using and accessing the Web Site.

8. Confidentiality

The User undertakes with Live Chat that it will treat as confidential the terms of this Agreement together with all information (including without limitation the Disclosed Information and the Information) whether of a technical or commercial nature or otherwise relating in any manner to the business or affairs of Live Chat as may be communicated to it hereunder or otherwise in connection with this Agreement (including without limitation in connection with accessing the Web Site, the Information and the Disclosed Information) and will not disclose such information to any person firm or company (other than to its auditors and other professional advisers and as part of its normal reporting or review procedure to its parent company or the shareholders in its parent company as the case may be) or to the media and will not use such information other than for purposes of this Agreement subject always to any prior specific authorisation in writing by Live Chat of such disclosure or use. This obligation shall endure beyond the termination of this Agreement without limit in point in time except and until any confidential information enters the public domain otherwise than through default of the party receiving the same.

9. Severability

If any provision of this Agreement shall be prohibited by or adjudged by a court to be unlawful void or unenforceable such provision shall to the extent required be severed from this Agreement and rendered ineffective as far as possible without modifying the remaining provisions of this Agreement and shall not in any way affect any other circumstances or the validity or enforcement of this Agreement.

10. No Waiver

No failure or delay on the part of any of the parties to this Agreement relating to the exercise of any right, power, privilege or remedy provided under this Agreement shall operate as a waiver of such right power privilege or remedy or as a waiver of any preceding or succeeding breach by the other party to this Agreement.

11. Assignment

Live Chat may freely charge licence transfer assign or otherwise dispose of any of its rights or obligations hereunder. The User shall not be entitled to charge license transfer assign or otherwise dispose of any of its rights or obligations hereunder without the prior written consent from Live Chat

12. Entire Agreement

This Agreement contains the full and complete understanding between the parties and supersedes all prior arrangements and understandings whether written or oral appertaining to the subject matter of this Agreement and may not be varied except by an instrument in writing signed by all of the parties to this Agreement.

13. Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of England and Wales the courts of which shall alone be the courts of competent jurisdiction.

14. Privacy Statement

The following discloses our information gathering and dissemination practices for this service. We will never give any information about our customers to a third party, unless in receipt of a formal request from a law enforcement or regulatory authority, and will do so in support of their requirement to ensure laws and regulations are upheld and enforced. We may send you free promotional messages from time to time.

15. Public Forums

This Live Chat site may make chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

16. Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

17. Use of cookies on this site

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. See how we use cookies and to enable or disable cookies in your browser by visiting our Cookie Policy

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